Autentique uses a status system for payment invoices, divided into three categories: Expired, Pending, and Paid.
Accessing Your Invoices:
Open the Plans and Payments dashboard to view your invoices.
On the left-hand side of the main screen, click on Settings, select Plans and Payments and the tab Invoices and receipts:
On this screen, you will find all your invoices, and their respective statuses:
Next, let’s see what each status means:
If your invoice is marked as expired, it means the payment deadline has passed without payment. Unfortunately, in this case, the invoice cannot be reissued. To restore the plan you subscribed to, you will need to resubscribe on our website. There, you can select the plan that best suits your needs and make the payment to resume using the services offered by Autentique.
If your invoice is marked as pending, it means it is still within the established payment period and is awaiting your confirmation. You have up to 10 days after the invoice is issued to make the payment and keep your plan active. If you do not make the payment within this period, the invoice will be considered expired, and your subscribed plan will be suspended.
If your invoice is marked as paid, it means we have acknowledged the payment, and your plan will remain active.
You can also check your paid and pending invoices by clicking Access Invoice next to the status of each one.
In summary, the invoice statuses on Autentique make managing your service payments easier. Understanding these statuses is essential to keeping your plan running smoothly. 😊